Terms of service

Last updated: August 17, 2026

Welcome to Duxome, and thanks for shopping with us. The words "we," "us," and "our" refer to Duxome. We operate this store and website — along with all related content, features, tools, products, and services (the "Services") — to give you a curated shopping experience. Duxome runs on Shopify, which powers our store.

These Terms of Service set out your rights and responsibilities when you use the Services. Please read them carefully, as they contain important information about your legal rights, including warranty disclaimers and limits on our liability. By visiting or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Section 1 — Access and Account

By accepting these Terms, you confirm you are at least the age of majority where you live. You may not sell, transfer, or assign your account to anyone else. Keeping your login details secure is your responsibility, and you are accountable for everything that happens under your account.

Section 2 — Our Products

We do our best to show our products accurately, but the colors and appearance you see can vary depending on your screen and device. We cannot guarantee that a product's look or quality will exactly match what appears online. Product descriptions may change at any time, and we may limit quantities or discontinue any product at our discretion.

Section 3 — Orders

Placing an order is an offer to buy. We may accept or decline any order for any reason, and your order is not confirmed until we accept it and receive your payment. Please check your order carefully before submitting it. Returns and exchanges are handled under our Refund & Return Policy.

Section 4 — Prices and Billing

Prices can change without notice. The price you pay is the one in effect when you place your order, as shown in your confirmation email. Unless we say otherwise, listed prices do not include taxes, shipping, or import charges. You agree to give accurate, up-to-date payment details.

Section 5 — Shipping and Delivery

All delivery estimates are just that — estimates — and are not guaranteed. We are not responsible for delays caused by carriers, customs, or other circumstances beyond our control. Once your order is handed to the carrier, responsibility for it passes to you.

Section 6 — Intellectual Property

Everything on the Services — trademarks, text, images, graphics, video, audio, and how it is all arranged — belongs to Duxome or its licensors and is protected by intellectual property law. You may not copy, distribute, alter, or transmit any of it without our written permission. Any rights we do not expressly grant are reserved.

Section 7 — Optional Tools

We may give you access to third-party tools. These are offered "as is" and "as available," with no warranties or endorsement from us, and we are not responsible for how you use them.

Section 8 — Third-Party Links

Our Services may link to outside websites. We do not control those sites, are not responsible for their content or practices, and do not endorse them. Visiting them is at your own risk.

Section 9 — Shopify

Duxome is powered by Shopify, and all purchases are made directly with Duxome. Shopify is not responsible for any part of the transaction between you and us, and you release Shopify and its affiliates from any claims arising from your purchases.

Section 10 — Privacy

Any personal information we collect through the Services is governed by our Privacy Policy. By using the Services, you confirm you have read and understood it.

Section 11 — Feedback

If you share ideas, reviews, or other feedback, you grant Duxome a perpetual, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute it for any purpose. You confirm the feedback is yours to share.

Section 12 — Errors and Omissions

Now and then the Services may contain typos, pricing mistakes, or missing information. We may correct these and cancel or change any order that was based on inaccurate information.

Section 13 — Prohibited Uses

You may use the Services only for lawful purposes. You may not use them to break the law, infringe intellectual property, harass or harm others, spread malicious code, collect people's information without consent, or otherwise disrupt the Services or other users. We may cut off access to anyone who breaks these Terms.

Section 14 — Termination

We may end your access to the Services at any time without notice. Any amounts you owe remain payable, and the sections covering intellectual property, indemnification, disclaimers, and liability limits continue to apply after termination.

Section 15 — Disclaimer of Warranties

The Services and products are provided "as is" and "as available," without warranties of any kind, whether express or implied — including merchantability, fitness for a particular purpose, or non-infringement. Some places do not allow these disclaimers, so parts of this may not apply to you.

Section 16 — Limitation of Liability

To the fullest extent the law allows, Duxome and its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages — including lost profits, lost data, or replacement costs — arising from your use of the Services or products, whether the claim is based in contract, tort, or anything else, even if we were warned such damages were possible.

Section 17 — Indemnification

You agree to defend and hold harmless Duxome, Shopify, and their affiliates, officers, employees, agents, and licensors against any claims, damages, or costs arising from your breach of these Terms, your violation of any law, or your use of the Services.

Section 18 — Severability

If any part of these Terms is found unlawful or unenforceable, that part will be separated out and the rest will stay in full effect.

Section 19 — Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced here, make up the entire agreement between you and Duxome regarding the Services and replace any earlier agreements.

Section 20 — Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-law rules. You agree that any disputes arising from your use of the Services will be handled in the state or federal courts located in Virginia.

Section 21 — Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page and, where the law requires, notified to you. Continuing to use the Services after changes are posted means you accept them.

Section 22 — Contact Information

Store Name: Duxome
Address: 43768 Tolamac Dr, Ashburn, VA 20147, USA
Email: support@duxome.com
Phone: +14846601818
Customer Service Hours: Monday - Friday : 9:00 AM to 5:00 PM (EST) / Saturday - Sunday : 11:00 AM to 3:00 PM (EST)

We respond within 24 hours on working days.