Shipping policy

Last updated: August 17, 2026

At Duxome, all orders within the United States ship free with standard shipping. For any shipping-related questions, contact us at support@duxome.com.

Shipping Coverage

This policy applies to all orders shipped within the United States. We do not currently ship to P.O. boxes, APO/FPO addresses, or outside the United States.

Order Fulfillment & Shipping Origin

Duxome is a US-based business. Our products are fulfilled and shipped through domestic and international logistics partners and warehouses. Because of this, the shipping origin may differ from our registered business address. By placing an order with Duxome, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfillment center.

Processing & Handling Time

Orders are processed within 1–2 business days (Monday to Friday) after payment is confirmed. Orders placed after 5:00 PM EST will be processed the following business day.

Delivery & Transit Time

Standard shipping transit time is 6–12 business days. Estimated total delivery is 7–14 business days from the order date, depending on your location and warehouse availability. These are estimated delivery times — actual delivery may vary slightly during peak seasons or due to circumstances outside our control.

Tracking

All orders include tracking. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor delivery in real time.

Shipping Delays

While we do everything we can to meet estimated delivery windows, delays can occur due to weather, high order volumes, or carrier issues. If your order exceeds the estimated delivery window, contact us and our team will assist you.

Lost or Damaged Packages

If your order is lost or arrives damaged, contact us at support@duxome.com with your order number and, where applicable, photos of the damage. We will investigate and provide a replacement or full refund as quickly as possible.

Contact Information

Store Name: Duxome
Address: 43768 Tolamac Dr, Ashburn, VA 20147, USA
Email: support@duxome.com
Phone: +14846601818
Customer Service Hours: Monday - Friday : 9:00 AM to 5:00 PM (EST) / Saturday - Sunday : 11:00 AM to 3:00 PM (EST)

We respond within 24 hours on working days.