Last updated: August 19, 2026
Welcome to Duxome's FAQ page. We are here to answer your questions and make sure you have the best possible shopping experience. If you cannot find what you are looking for, please do not hesitate to contact us.
How long will it take to receive my order?
Here is what to expect:
- Processing time: 1–2 business days
- Transit time: 6–12 business days
- Estimated total delivery: 7–14 business days
All orders include tracking. You will receive an email with tracking details once your order ships. For more, see our Shipping Policy.
Where do you ship, and where do you ship from?
We currently serve customers within the United States. Our products are fulfilled through a network of domestic and international warehouses, so the shipping origin may differ from our registered business address.
Where is Duxome located?
Duxome is a US-based online store, registered at 43768 Tolamac Dr, Ashburn, VA 20147, USA. We operate online-only, which lets us keep prices fair and pass the savings on to you.
What if I receive a defective or damaged product?
Please contact us within 48 hours of delivery at support@duxome.com with a brief description and photos of the issue. We will review your case promptly and arrange a replacement or refund in line with our Refund & Return Policy.
Can I cancel my order after it is placed?
Yes, you can cancel any time before your order ships. Once it has shipped, it can no longer be canceled, but you are welcome to return it after delivery through our standard return process. Email support@duxome.com for help.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied, contact us within 30 days of receiving your item and we will guide you through the return. To be eligible, items should be unused, in their original condition, and returned in their original packaging. Full details are in our Refund & Return Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, we will email you to confirm. Approved refunds are issued within 7 business days of inspection to your original payment method, though it may take a few extra days to appear depending on your bank or card provider.
How can I contact customer support?
You can reach us at support@duxome.com or call +14846601818. We respond within 24 hours on working days.
Do you have a physical store I can visit?
Not at this time — Duxome is an online-only store, which allows us to keep prices fair and offer a wider selection without the markup of a physical storefront.
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can use it to follow your shipment's status at any time.
Still have questions?
Store Name: Duxome
Address: 43330 Junction Plaza, Ashburn, VA 20147, United States of America
Email: support@duxome.com
Phone: +1 (484)-660-1818
Customer Service Hours: Monday - Friday : 9:00 AM to 5:00 PM (EST) / Saturday - Sunday : 11:00 AM to 3:00 PM (EST)
We respond within 24 hours on working days.