Refund policy

Last updated: August 17, 2026

At Duxome, we want you to be happy with every order. If something is not working for you, here is exactly how we handle returns and refunds.

1. Contact Information

Store Name: Duxome
Address: 43768 Tolamac Dr, Ashburn, VA 20147, USA
Email: support@duxome.com
Phone: +14846601818
Customer Service Hours: Monday - Friday : 9:00 AM to 5:00 PM (EST) / Saturday - Sunday : 11:00 AM to 3:00 PM (EST)

We respond within 24 hours on working days.

2. Order Fulfillment & Return Location

Duxome is a US-based business. Our products are fulfilled and shipped through a network of logistics partners and domestic and international warehouses. Because of this, the location an item ships from â€” and the location an approved return is sent back to â€” may differ from our registered business address. The correct return address will be provided once your Return Authorization has been approved. Please do not send any item back to our business address unless our support team specifically asks you to.

3. 30-Day Return Window

You may request a return within 30 days of delivery. To qualify, the item must be unused, undamaged, and in its original packaging, and you must include proof of purchase (your order number or receipt). Requests made more than 30 days after delivery may not be eligible for a refund.

4. How to Start a Return

Email support@duxome.com with your order number and the reason for your return. Our team will review your request and reply within 1â€“2 business days. If your return is approved, we will send you a Return Authorization along with return instructions. Please ship the item back within 7 days of receiving approval. Items sent back without prior authorization may not be accepted.

5. Return Shipping Costs

If your item arrives defective, damaged in transit, or is not what you ordered, contact us within 48 hours of delivery with photos of the problem. Once we have reviewed them, we will arrange a replacement or a full refund at no cost to you.

If you simply changed your mind or ordered the wrong item, return shipping is your responsibility, and the return must be sent with tracking so it can be confirmed as received.

6. Refund Processing

Once we receive and inspect your returned item, we will email you to confirm. Approved refunds are issued within 7 business days of inspection and returned to your original payment method. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.

7. Exchanges

Would you prefer a different item? Contact our support team. Once your return is approved, you are welcome to place a new order for the replacement. Exchanges follow the same eligibility rules as standard returns.

8. Order Cancellations

You can cancel your order any time before it ships for a full refund. If your order has already shipped, you will need to follow the standard return process after it is delivered. To request a cancellation, email support@duxome.com as soon as possible.

9. Non-Returnable Items

For hygiene and practical reasons, the following cannot be returned: custom or personalized products, and hygiene-sensitive items (unless returned unopened and unused).

10. Your Consumer Rights

Nothing in this policy limits the rights you have under applicable consumer protection laws. Depending on your state, you may have additional protections regarding defective, damaged, or misrepresented goods, and these statutory rights are not affected by the terms above.