Last updated: August 18, 2026
At Duxome, we handle every transaction securely and transparently. These Billing Terms & Conditions explain how payments are processed when you shop with us.
1. Accepted Payment Methods
We accept the following secure payment options:
- Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
2. Payment Processing
- Payment must be completed at the time you place your order.
- Orders are not processed or shipped until full payment has been received and confirmed.
- If a payment fails or is declined, your order will not be confirmed, and we will notify you by email.
3. Pricing & Currency
- Prices are shown and charged in US dollars (USD $).
- If you are ordering from outside the United States, your bank or card provider may convert the total to your local currency using its own exchange rate and fees, which are outside our control.
- All prices are subject to change without prior notice.
- Promotional discounts cannot be applied to previous purchases after the fact.
4. Secure Payment Processing
Your security is our priority. All transactions are processed through SSL-encrypted, PCI DSS–compliant payment gateways. Duxome never stores your card or payment details on our servers — that information is handled entirely by our certified payment processors.
5. Refunds & Chargebacks
- Refunds follow our Refund & Return Policy and are issued back to your original payment method.
- If you run into a payment problem, please email us at support@duxome.com before starting a chargeback — we will resolve it promptly.
- Unauthorized or fraudulent chargebacks will be disputed and investigated.
6. Fraud Prevention
To protect our customers and our business, Duxome reserves the right to:
- Hold or cancel any order suspected of fraud or unauthorized payment use.
- Request additional identity verification for high-value or suspicious orders.
7. Contact Information
Store Name: Duxome
Address: 43768 Tolamac Dr, Ashburn, VA 20147, USA
Email: support@duxome.com
Phone: +14846601818
Customer Service Hours: Monday - Friday : 9:00 AM to 5:00 PM (EST) / Saturday - Sunday : 11:00 AM to 3:00 PM (EST)
We respond within 24 hours on working days.